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Phone: 1-800-705-4030

Fax: 1-973-799-0901

Customer Service Email: CS@ILoveEcigs.com

Warranty, Return & Exchange: warranty@ILoveEcigs.com

Hours of Operation:
9:00 am - 5:00 pm, Sunday - Thursday

Privacy Notice

I Love Ecigs knows that you care how information about you is used and shared. We take your privacy seriously, and we want you to be familiar with how we collect, use, share and protect your information. This notice describes our privacy policy. By entering the I Love Ecigs website, you are accepting the practices described in this Privacy Policy.

This Privacy Policy tells you:

  • What information we collect
  • How we use that information
  • How we may share that information
  • How we protect your information
  • Your choices regarding your personal information

Information We Collect

Information You Give Us

We receive and may store any information you enter on our website. For example, we collect information from you when you place an order, create an account, call us with a question, write a review, or use any of our services. The information we collect from you includes things like:

  • Your name
  • Your mailing address
  • Your e-mail address
  • Your phone number
  • Your credit card number and other payment information
  • Demographic and lifestyle information, such as age, gender and product preferences.

Information From Other Sources

We may also receive information about you from other sources, including third parties that help us update, expand and analyze our records and identify new customers.

Automatic Information

Like many other websites, we also collect information through cookies and other automated means. Cookies are commonly used by websites to save data on your computer. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our websites. We use cookies to create a more personalized shopping experience on our websites. To help us understand and enhance our interactions with visitors to our website, we may permit web analytics providers to collect information on our websites using automated tools like cookies or web beacons. We also may share personal information with those providers.

Public Forums

Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

How We Use the Information We Collect

We use the information we collect for things like:

  • Fulfilling orders and requests for products, services or information
  • Processing returns and exchanges
  • Tracking and confirming online orders
  • Delivering products
  • Managing our reward program
  • Marketing and advertising products and services
  • Conducting research and analysis
  • Establishing and managing your accounts with us
  • Communicating things like special events, sweepstakes, promotions and surveys
  • Facilitating interactions with I Love Ecigs and others, such as enabling you to email a link to a friend
  • Operating, evaluating and improving our business

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

How We Share the Information We Collect

I Love Ecigs does not sell, rent or trade your personal information to third parties.

We may share your information with third parties to perform services on our behalf such as:

  • Fulfilling orders
  • Delivering packages
  • Servicing products
  • Maintaining our Reward program
  • Sending I Love Ecigs marketing communications
  • Fulfilling subscription services
  • Conducting research and analysis

Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary to comply with the law. We also may share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of I Love Ecigs, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity. We may also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

How We Protect the Information We Collect

When you are shopping online with us we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. I Love Ecigs cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

We use a variety of information security measures to protect your online transactions with us. The I Love Ecigs Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number.

Your Choices Regarding the Information We Collect

You may choose to:

  • Stop receiving marketing or promotional e-mails, direct mail, phone and mobile marketing communications
  • Update and correct your personal information
  • Cancel your account or request that we no longer use your information to provide you services
  • Follow the directions in a marketing e-mail or direct mail or mobile communication that you receive from us.
  • Call 1-800-705-4030 with your request and current contact information.
  • Send an e-mail with your request and current contact information to CS@ILoveecigs.com
  • Fax a letter with your request and current contact information to: 973-799-0901

Privacy Policy Updates

We may need to update our Privacy Policy as I Love Ecigs and our customers grow and evolve. If we make significant changes to the Privacy Policy, we'll post a prominent message on our website.

Have Questions?

If you have any questions about our Privacy Policy, we'll do our best to answer them. Here's how to contact us:

  • Call 1-800-705-4030 with your request and current contact information.
  • Send an e-mail with your request and current contact information to CS@ILoveecigs.com
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