Phone: 1-800-705-4030 or 786-707-3095
Customer Service Email: CS@ILoveEcigs.com
Warranty, Return & Exchange: CS@iloveecigs.com
Hours of Operation: 9:00 am - 5:00 pm, Sunday - Thursday
- What information we collect
- How we use that information
- How we may share that information
- How we protect your information
- Your choices regarding your personal information
Information We Collect
Information You Give Us
We receive and may store any information you enter on our website. For example, we collect information from you when you place an order, create an account, call us with a question, write a review, or use any of our services. The information we collect from you includes things like:
- Your name
- Your mailing address
- Your e-mail address
- Your phone number
- Your credit card number and other payment information
- Demographic and lifestyle information, such as age, gender and product preferences.
Information From Other Sources
We may also receive information about you from other sources, including third parties that help us update, expand and analyze our records and identify new customers.
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
How We Use the Information We Collect
We use the information we collect for things like:
- Fulfilling orders and requests for products, services or information
- Processing returns and exchanges
- Tracking and confirming online orders
- Delivering products
- Managing our reward program
- Marketing and advertising products and services
- Conducting research and analysis
- Establishing and managing your accounts with us
- Communicating things like special events, sweepstakes, promotions and surveys
- Facilitating interactions with I Love Ecigs and others, such as enabling you to email a link to a friend
- Operating, evaluating and improving our business
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
How We Share the Information We Collect
I Love Ecigs does not sell, rent or trade your personal information to third parties.
We may share your information with third parties to perform services on our behalf such as:
- Fulfilling orders
- Delivering packages
- Servicing products
- Maintaining our Reward program
- Sending I Love Ecigs marketing communications
- Fulfilling subscription services
- Conducting research and analysis
Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary to comply with the law. We also may share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of I Love Ecigs, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity. We may also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
How We Protect the Information We Collect
When you are shopping online with us we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. I Love Ecigs cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
We use a variety of information security measures to protect your online transactions with us. The I Love Ecigs Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number.
Your Choices Regarding the Information We Collect
You may choose to:
- Stop receiving marketing or promotional e-mails, direct mail, phone and mobile marketing communications
- Update and correct your personal information
- Cancel your account or request that we no longer use your information to provide you services
- Follow the directions in a marketing e-mail or direct mail or mobile communication that you receive from us.
- Call @lang('common/global.phonenumber') with your request and current contact information.
- Send an e-mail with your request and current contact information to CS@ILoveEcigs.com
- Fax a letter with your request and current contact information to: 1-800-705-4030
- Call 1-800-705-4030 with your request and current contact information.
- Send an e-mail with your request and current contact information to CS@ILoveEcigs.com)